Type of Feedback

This Feedback Relates to:

My employee feedback is about:

Specifics related to Unsafe operation of a Muni vehicle:

Specifics related to Pass up, Denial of Service or staff inattention:

Specifics related to Discourteous or unprofessional employee:

My services feedback is about:

Specifics related to Safety and Security:

If this is a life-threatening situation - call 911 immediately

*Please file a police report

Specifics related to gender-based harassment:

Select multiple by holding Command/Control and clicking. See more about gender-based harassment.

Specifics related to Fares or fare payment methods::

Specifics related to Frequency or reliability:

Specifics related to Maintenance and repair requests:

Specifics related to Information systems:

Specifics related to Construction:

Specifics related to Special events:

Employee Details

Employee ID

Type the four-digit number from the employee's badge or uniform

Employee Physical Description

Please describe the employee's appearance, such as ethnicity, gender, physical characteristics, facial hair, glasses, etc.

When did this happen?

Date

Enter date as mm-dd-yyyy

Time

Please enter time in this format: hh:mm am/pm For example, 11:00 am, 4:30 pm, 9:37 pm, or 12:15 am

Where did this happen?

Nearest Street Location, Station / Platform or Stop ID:

Street

*When entering a street name in the Street and Cross Street field, be certain to enter the precise Street Name and select from the menu's suggested Street Name. For example: type in MASON ST vs MASON CT vs FORT MASON vs OLD MASON ST, 16TH AVE vs 16TH ST (not case sensitive).

Cross Street

Address Number

Street Name

Station / Platform

Stop ID

Begin typing in the Stop ID and a list of related Stop ID values will appear for you to select from. *Choose your Stop ID, then press the Enter key until your choice is selected.

Line and Vehicle Details

Did this occur on or near a Muni vehicle?

YesNo

Is this about a Muni route or line?

YesNo

Line or Route and Direction

Begin typing in the Line and a list of related Lines will appear for you to select from. *Choose your Line/Route, then press the Enter key until your choice is selected.

Vehicle Number

Please enter the vehicle # if you know it. See Guide on how to locate the vehicle number. *Choose your Vehicle #, then press the Enter key until your choice is selected.

What happened?

Please provide the details:

Provide your reason for Praise:

Comment / Question:

Is this discrimination related?

Information on discrimination complaints including Title VI or American with Disabilities ACT (ADA)

Please only select the above choice if you feel you have been discriminated against based on your race, color, national origin or ability to read, write, speak or understand English.

Do you believe you were denied service due to your disability?

YesNo

Are you the victim?

YesNo

Victim Gender

Not Listed Victim Gender

Victim Race or Ethnicity

Please provide a description of the victim:

Contact Information

Do you wish to provide your contact information?

Yes	I prefer to remain anonymous

Please note that your name and a valid form of contact (email, phone or address) are required for the SFMTA to take disciplinary action on any Muni employee-related complaint.

Do you need to be contacted about this case?

Yes

Providing your email will allow the SFMTA to provide updates on your case and follow up with you if needed.

First Name

Last Name

Phone

Street Address

Apt / Unit #

City

State

Zip Code

Country

Upload Images

Attach image(s) to help support your feedback / provide details of the incident.

*Each file uploaded must be less than 30MB

*NOTE: After clicking the Submit button you will have an opportunity to review your Muni Feedback submission (and print if desired). Once you click Confirm on the next page you will not be able to retract your submission or print out a record of your Muni Feedback.